Poplar Box

We are committed to your satisfaction. You may return, exchange, or cancel an order according to the following conditions:

 

Contact us within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: Same day of purchase

 

Return/ Exchange Process:

 

If you are not happy with your order, message us and we'll work to fix it. 

You may cancel your order if it has not shipped already. Once the order has been shipped, you can be refunded if you ship it back to us. 

Please message us within one week of receiving your order if you'd like to return your item. You are responsible for shipping costs and must ship the item back to us within two weeks. No shipping fees (original or return) will be refunded. Use tracking or insurance to guarantee proof of delivery back to us. Once we have received the item back, we will refund you the purchase amount of that item. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom or personalized orders cannot be refunded unless they arrived damaged or defective.

Thank you for visiting and shipping at Maroon Creek Crafts.  Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping

We ship through the USPS using First Class Shipping or Priority Mail. First Class Shipping, the most cost effective option, typically takes 5-7 business days. Packages sent using Priority Mail will normally be delivered in 3-5 business days from the time of shipment. We will notify you by email when your order is received, when it is shipped, and if there are any delays in the shipment of you order. 

 

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. For orders over $150.00, standard shipping is free.  For orders between $50 and $150, we charge a flat rate of $7.50. Orders under $50 have a $5.00 shipping fee. We can provide expedited service (Priority Mail) at an additional cost.

 

Where possible, we will combine multiple orders in the same container.  However, since many our items are fragile and require additional padding, we may send multiple packages under the same order. 

 

Please contact us if you have special shipping needs.

 

 

Customs, Duties and Taxes

Maroon Creek Crafts is not responsible for any customs and taxes applied to your order.  All fees (tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.

 

 

Damages

Maroon Creek Crafts is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

 

 

International Shipping Policy

Maroon Creek Crafts will ship internationally.  However, shipping charges for international addresses, other than APO/FPO/DPO addresses, will not be automatically generated on-line.  Please email us to determine shipping costs and to complete your order.  We typically use UPS for expedited and international orders.  Costs vary significantly by destination and weight.  We will respond to all requests with one day.